Our General Policies
- Cookies: These cookies are used to store information, including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and other information. You can choose to disable cookies through your browser options. Please refer to the respective browsers' official websites to know more detailed information about the cookie management of the specific web browsers.
- Log Files: Shaj Interior follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
- Site Visit Fee: The site visit fee is nonrefundable unless you take any services from Shaj Interior. However, you can get a full refund if you send a cancellation request before the site visit.
- Order Cancellation: You can cancel your order within 24 hours of your order confirmation. If you cancel within that period, we will issue a full refund without any questions.
- Foreign Accounts: If you made the order confirmation payment from your foreign account or you need the refund amount to any of your foreign accounts, we shall levy the SWIFT and currency conversion charges from the refund amount.
- Payment Gateway Fee: Our payment processors may levy some additional charges from you to process your online payments, such as credit cards, e-wallet, etc. We shall not be responsible for such conveyance fees charged by the payment processors.
- Holding Fund Interest: We shall not pay any interest for the funds held with us during the services or refund process.
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